Quality Improvement for Leaders: Building Cultures of Learning and Sustainable Change

Quality improvement for leaders

This practical one-day workshop is designed to equip senior and operational leaders with the understanding, behaviours and tools needed to create the conditions in which quality improvement (QI) can thrive.

Grounded in real NHS experience and aligned with NHS IMPACT principles, the workshop helps leaders understand the value of QI, how it differs from other forms of change and what leadership behaviours support sustained improvement at team and organisational level.

Through interactive exercises, case critiques, data interpretation activities and coaching practice, leaders explore how their routines, decisions and behaviours influence whether improvement takes hold or stalls. The session blends theory with practical application, giving leaders the confidence to support teams to improve the issues that matter most.

Session outcomes

Building a shared understanding of why QI matters, how it differs from assurance and traditional project management, and why some change approaches repeatedly fail
Reflecting on leadership behaviours and system factors that can unintentionally make improvement harder
Exploring leadership actions that enable QI, including effective problem framing, distinguishing operational from improvement leadership, strengthening psychological safety and aligning improvement to strategic priorities
Reviewing real examples of improvement work to analyse what supports effective testing and learning
Practising interpretation of run charts and SPC charts through applied exercises and scenarios
Developing capability in leading improvement conversations using a coaching-based approach that promotes curiosity rather than rescue
Applying learning through role-play scenarios based on real QI challenges Identifying practical commitments to embed new leadership behaviours and strengthen improvement across teams

Who should attend this session?

This session is for senior managers and leaders who are responsible for enabling teams to improve services

What benefits can you expect?

Leaders who understand and model behaviours that enable improvement and learning
Greater clarity about what good QI looks like and how to sponsor it effectively
Stronger data literacy for decision-making, reducing unnecessary escalation and reaction
A more supportive culture where staff feel able to improve day-to-day work
More coherent improvement efforts, reducing fragmentation and increasing impact

Book this workshop

Please get in touch if you would like to book training and development for your team or organisation, and we'll be happy to discuss your requirements. If you want to pay for services using membership tokens, we will need approval from the lead member at your organisation.

Contact us