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Communication and engagement

How to be confident and assertive at work

Participants will be introduced to a model that provides a starting point for moving forward with more confidence and can be applied in a situation that requires assertiveness. We will then explore a framework for assertiveness, which offers practical tools as well as awareness of things to avoid doing.

Date Wednesday, 15 October 2025 14:00 PM - 15:30 PM
Where Details Online Online - MS Teams
User Details Members:
Level Details Suitable for all levels
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Radio11445 people viewed this event

What you'll learn

  • A model for self-compassion and proactive behaviour
  • Assertiveness alongside alternative behavioural and thinking styles
  • Language that achieves results versus language that creates conflict
  • How to build confidence by shifting from unhelpful to helpful thinking

Who is this webinar for?

  • Anyone who wants to feel more confident in challenging situations
  • Staff looking to strengthen their assertiveness skills at work
  • Professionals seeking practical techniques for clearer, calmer communication

Lead facilitators

Anna Thame

Anna is a senior communications professional with 30 years’ experience. Anna has held Director of Communications roles in national organisations across the public sector, in healthcare and education at organisations including the Design Council, and an acute Trust, where she led significant service change and reconfiguration communication programmes for eight years. She has advised senior teams, developed and delivered strategic communications reviews, led insight-gathering programmes and stakeholder engagement. She is a qualified educator and experienced facilitator and enjoys facilitating in person and online. She keeps her knowledge current as a qualified member of the Chartered Institute of Marketing (MCIM) and Fellow of the Royal Society of Arts. Anna is currently an NHS Elect Associate and independent consultant.

Anna has extensive experience in supporting organisations to develop their communications strategies as well as enabling teams to develop their communications skills. As an experienced facilitator and qualified educator, Anna also offers facilitation to support workshops, meetings and events and provides communications training. As a trusted communications expert, Anna supports teams with their engagement planning for change, stakeholder insight gathering, strategic communications reviews and content development.

Richard Horner

Richard is an Associate at NHS Elect, working three days a week with the team and at a coffee shop in Reading he owns for the remaining two days.

He spends the majority of this time facilitating sessions on topics such as Resilience, Leadership, Teams and Difficult Conversations. Prior to joining NHS Elect, Richard worked with the London Ambulance Service NHS Trust where he qualified as a mediator. Prior to this, he managed a leadership programme for a university.

Richard's passion lies in helping people to improve their capacity for self awareness so they can help themselves to greater self leadership. He believes this ultimately leads to a greater capability for people awareness and better organisational leadership.  Richard uses techniques for better breathing, mindfulness and gratitude to improve the foundations of self awareness.

What participants say

91%

of attendees would recommend this session to a colleague.

“Really helpful tips on ways to communicate with others and great ideas on building my confidence in certain areas. ”