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Management fundamentals

Minute taking made simple

Taking good minutes is about more than typing fast. This webinar looks at how to handle the realities of busy meetings, from fast speakers to unclear actions, and how to capture decisions with clarity and confidence. We’ll also explore how simple tools and AI can help reduce effort and make minute taking more manageable.

Date Thursday, 25 June 2026 10:00 AM - 11:00 AM
Where Details Online Online - MS Teams
User Details Members:
Level Details Suitable for all levels
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Radio1496 people viewed this event

What you’ll learn

  • What effective minute taking looks like in real meetings, including what to write, what to leave out, and how to keep them clear and useful
  • How preparation and clarity with the chair person can reduce pressure and help meetings run more smoothly
  • Ways to manage common challenges such as fast speakers, overlapping conversations and unclear decisions
  • How to turn rough notes into structured minutes that make sense to people who were not in the room
  • How tools and technology, including AI, can support the process and save you time

Who is this webinar for?

This session is great for anyone new to minute taking, but it will also be useful if you want to brush up on new techniques. It will be particularly useful if you often leave meetings unsure what to record, feel under pressure to “keep up”, or want a clearer, more manageable way of working.

Lead facilitators

Caroline Dove

Caroline has been CEO of NHS Elect since 2003, building a team of amazing people to provide high quality, in-house support to healthcare organisations across the country, and developing leaders to enable them to deliver improved services. Caroline joined the NHS on the National Management Training Scheme and has spent her entire career working as a leader in the NHS. She worked mainly in acute hospitals in operational and strategic management, including as an Executive Director at Chelsea and Westminster Hospital. Caroline has a passion for supporting NHS staff in delivering better care for our patients. In the 1990s she led the operational development of the UK's first treatment centre and has supported leaders for over 20 years in learning, developing and mentoring.

Sue Kong

Sue has 30 years of operational, strategic and board experience in the NHS, largely in London and the East Midlands. She is passionate about developing young people and promoting diversity in the NHS. Sue has an MBA (distinction), specialising in marketing and is a CIM Chartered Marketer. Sue is an editorial board member for the Journal of Patient Experience (SAGE) and has presented at Warwick Business School, the Institute of Directors and the 2020 Arab Health Congress. Sue holds the ILM Level 7 Diploma in Executive Coaching and Mentoring, is a member of the Association for Coaching and is passionate about coaching and mentoring colleagues from all backgrounds and disciplines in the NHS and is also keen on researching and testing use of AI in coaching. In 2024, Sue has been recruited to sit on the selection panel for the prestigious Oxford University & Ellison Institute of Technology (EIT) Ellison Scholars programme to find and fund students who will help solve some of humanity’s most challenging and enduring problems.

What participants say

93%

 of attendees would recommend this session to another colleague.

“This was perfect session for all grades in a NHS organisation. I have learned so much about minute taking especially as a leader and manager.”

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