COVID 2020 seemed to have change much of what we know as good empathetic communications with patients, families and carers. 

We have swapped closeness and empathetic touch with distance and virtual. Communications through masks and PPE have certainly added an extra dimension to the way we use body language in our communications but the core premise to good patient experience is combining great clinical outcomes with empathetic, personalised care and communications. 

As Maya Angelou once said ‘...people will forget what you said, people will forget what you did, but people will never forget how you made them feel’.

This is our 8 part e-learning course that is based on our experiential learning workshop that we have been delivering for over fourteen years with continuous improvement. Our workshop takes you on an emotional journey of reflection, feelings and seeing patient / customer experience from a different perspective from our own. 

It will inspire you to do better, share your experiences, create empathetic teams and re-engage on the reasons why last month or 25 years ago you applied to work in the national health service.