This interactive two hour webinar will address this vital question: Why do queues form? So if you have an interest in making your work flow better, that is minimising delays for your patients while at the same time not costing the earth, this is for you.

It will use three simple simulations to explore why some common things we do to reduce delays actually make them worse.

Learning outcomes
• You will be able to recognise the various ways that we cause queues to happen
• You will know how to tackle each of those ways
• You will be able to use Richard Steyn’s marvellous simulations to help others have that ‘aha’ moment

Who is the session aimed at?
Anyone responsible for managing a service that is struggling to deliver shorter waiting times.

Booking link: https://us02web.zoom.us/meeting/register/tZIocOuorzkqG9aOVSI1Vnv1tYHux3JelegI